Returns & Exchanges
At Montigo Singapore, we want you to be completely satisfied with your purchase. If your product is defective or incorrect, you may return or exchange it within 14 days of delivery provided it remains in its original, unused condition.
Initiate Your Request
Contact our customer support team via email or our website's contact form with your order number and a photo of the item you wish to return.
Quality Assessment
Our team will review your request within 2-3 business days to ensure the return meets our eligibility criteria for a refund or replacement.
Pack and Ship
Once approved, securely pack the item in its original packaging and drop it off at a designated courier point or wait for our scheduled pickup.
Receive Your Refund
After we receive and inspect the returned product, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing